Protocol.

Access.

Access to any environment is arranged in advance, authorised in writing, and confirmed against a defined protocol. Entry occurs only for scheduled reviews — never casually, never unexpectedly.

Conduct.

Arrival and departure are documented. Observations are made without disruption to the environment, its operations, or its personnel. Windsor Butler does not assume operational control at any point.

Travel.

Engagements are conducted on-site, wherever the environment requires. Travel is intrinsic to the work.

Reporting.

Findings are reported to authorised leadership only, within an agreed timeframe, through an agreed channel. Nothing is communicated informally. Nothing is shared outside the defined reporting relationship.

Escalation.

Where a review identifies an exception requiring prompt attention, the designated contact is notified directly, by the agreed method, without delay. The escalation threshold and designated contact are defined at the outset of each engagement.